FAQ
This page answers common questions users have about Atin Part products and services. If you have a specific question that is not answered here, please contact our support team. We are ready to answer you at any time.
1) Online Order via Website:
Currently, online ordering is temporarily unavailable due to website updates. This feature will be available again very soon.
2) Order by Phone:
Call us at +98 21 91071400 and provide the product details, quantity, and your address to complete your order.
3) In-Person Purchase from Sales Representatives:
Visit the nearest Atin Part sales representative to place your order directly and receive assistance in person.
Normally, after completing the ordering process and obtaining the necessary approvals, the shipment will be dispatched to the customer within a maximum of 48 working hours. However, in certain situations, the delivery time may be extended (such as unavailability of the item, lack of payment confirmation documents, etc.).
All our parts come with an authenticity code and original packaging. By entering the part number on reputable parts reference websites, you can ensure the authenticity of the item. Therefore, all parts come with a return or exchange guarantee.
Yes, all our products come with a warranty. The warranty terms vary depending on the type of part. Generally, the warranty covers replacement or repair in case of a quality defect within a specified period. For example, all Diesel Technic parts come with a one-year unlimited mileage warranty, while other products are covered for 6 months or 10,000 kilometers.
Yes, our technical team is ready to assist you via phone or online to help you choose the right part for your vehicle.
The engine oil should typically be changed every 5,000 to 10,000 kilometers or every 3 to 6 months, depending on the type of oil and driving conditions, as recommended by the vehicle manufacturer.
To select the right engine oil, you should refer to your vehicle’s owner’s manual, which usually specifies the required oil viscosity type.
Viscosity refers to the thickness of the oil and has a significant impact on engine performance. Oils with the correct viscosity help ensure smoother flow and better protection of the engine under different temperature conditions.
Atin Part is recognized as the parts supplier for Donyaye Mammut Company, and this affiliation guarantees both the quality of the parts and reliable delivery.